Five Tips Pet Parents Should Consider in Telehealth Veterinary Medicine

• By Lillian Laitman-McAnally

In recent years, telehealth medicine has emerged as a game-changer in the healthcare industry, and its benefits are now extending to the world of veterinary care. I witnessed this firsthand during the pandemic when my BFF and loyal companion of 14 years, Maxie, became ill and started to decline quickly. COVID restrictions in place, going for an in-person visit to the vet's clinic was out of the question. Thank goodness for pet insurance that allowed me to access telehealth veterinary professionals.

Although accessible and convenient, navigating telehealth veterinary medicine can be unfamiliar territory for many pet parents. Veterinary telehealth was certainly unchartered territory for me! I had no guidance on how to get the possible care or what questions to ask. To ensure a smooth and effective telehealth experience, here are five tips that I recommend every pet parent should know.* (*Note: This is an op-ed piece and not intended to provide medical advice or guidance. Please seek the help of your veterinary professionals.)

1. Establish a Relationship with a Trusted Telehealth Provider

Before you find yourself in need of telehealth veterinary services, it is crucial to establish a relationship with a trusted provider. Research and seek recommendations from other pet parents or local veterinary clinics. Look for telehealth platforms that have licensed veterinarians available for consultation. Building a rapport with a telehealth provider ahead of time ensures that you have a reliable resource to turn to when your pet requires medical attention.

2. Prepare in Advance for Telehealth Consultations

To make the most out of your telehealth consultation, it is essential to prepare in advance. Take notes on your pet's symptoms and any other relevant information. It's important to be detailed about the time of day when any changes occurred or changes in any patterns in eating, drinking, bowel movements, or behavior. Be ready to provide your pet's medical history, including vaccinations, allergies, and any previous health concerns. Gather any necessary equipment, such as a thermometer, to measure your pet's temperature if needed. By being well-prepared, you can ensure a productive and efficient telehealth consultation.

3. Ensure a Quiet and Well-Lit Environment

Creating a quiet and well-lit environment during your telehealth consultation is important. Find a space in your home where you and your pet can sit comfortably without distractions. Whatever makes your pet feel at ease during the consultation will help. Make sure the area is well-lit, allowing the veterinarian to see your pet clearly. Minimize background noise, such as the television or other pets, to ensure effective communication. A calm and controlled environment will help the telehealth provider assess your pet's condition accurately.

4. Utilize Visual Aids and Descriptions

During a telehealth consultation, the veterinarian relies on your observations and descriptions to evaluate your pet's health. Utilize visual aids, such as photos or videos, to showcase any physical symptoms or abnormalities. Again, be as detailed as possible when describing your pet's behavior and any changes you have noticed. Discuss eating habits, bathroom routines, and energy levels. Providing accurate information will assist the veterinarian in making an informed diagnosis and treatment plan.

5. Follow-Up and Regular Check-Ins

Telehealth is not limited to emergency situations; it can also be utilized for routine check-ups and follow-ups — or teletriage, as Dr. Platt's article mentions. After an initial telehealth consultation, make sure to follow the veterinarian's instructions and recommendations. If your pet is on medication, report any progress or concerns during regular check-ins. Telehealth allows for ongoing monitoring and guidance, ensuring your pet's well-being is consistently addressed. By staying engaged and proactive, you can provide the best care for your furry BFF.

Conclusion

Although these five top tips are not all-encompassing, hopefully they can help you optimize your telehealth experience to ensure the best possible care for your pet. Establishing a relationship with a trusted telehealth provider, preparing in advance for consultations, creating a quiet environment, utilizing visual aids and descriptions, and maintaining regular check-ins are all essential aspects of successful telehealth veterinary medicine. Together with your telehealth provider, you can navigate this new realm of veterinary care and provide the best possible outcomes for your furry family member.