Telehealth in Veterinary Medicine: Exploring the Benefits

• Featuring Simon R. Platt, BVM&S, FRCVS, DACVIM (Neurology), DECVN, RCVS, and EBVS Recognized Specialist of Veterinary Neurology

In recent years, telehealth has revolutionized the healthcare industry, fundamentally changing the delivery of medical services. This groundbreaking method utilizes technology to provide remote healthcare services, and it has now expanded its influence on veterinary medicine. Pet owners can conveniently and efficiently access veterinary care through telehealth services, offering numerous benefits to both pets and their human companions.

In this article, we will discover the world of telehealth in veterinary medicine, explore the advantages, potential applications, and how it can revolutionize the way we care for our beloved animal companions. We will take a look at some of the most common questions I receive and address each one.

What is Telehealth in Veterinary Medicine?

Telehealth, also known as telemedicine or virtual care, refers to the use of digital communication technology to provide remote veterinary services. Through video conferencing, online chat platforms, and smartphone applications, pet owners can consult with veterinarians, receive medical advice, and even obtain prescriptions for their furry friends from the comfort of their homes. There are various other terms used for this type of practice that include telemedicine and teletriage. Telemedicine refers to the practice of remote diagnosis, treatment, and consultation. Teletriage addresses guidance and advice but does not include diagnosis or treatment.

A primary advantage of telehealth in veterinary medicine is convenience. Pet owners can avoid time-consuming trips to the veterinary clinic, especially for routine check-ups, follow-up consultations, or minor health concerns. Other advantages of telehealth are pet owners can connect with veterinarians at their convenience, saving time, effort, and reducing the stress to their pet associated with traveling or waiting in a clinic.

What paperwork would I need to fill out in advance of an appointment?

Veterinarians offering telehealth services are typically required to obtain informed consent from the pet owner. Informed consent involves disclosing the limitations and risks associated with remote consultations and ensuring that the owner understands the nature of the telehealth service being provided.

Which types of health conditions are most conducive for a telehealth appointment?

Telehealth is extremely beneficial for managing chronic conditions that require regular monitoring and adjustments to treatment plans. Some examples are: chronic allergies, diabetes, arthritis, and epilepsy.

Veterinarians can conduct virtual check-ups to assess the pet's progress, discuss any concerns, adjust medications if necessary, and provide guidance on managing the condition at home. Additionally, telehealth can facilitate postoperative or follow-up care. Through virtual consultations, veterinarians can monitor the pet's recovery, assess incisions, and address any concerns or complications, saving the pet owner time and easing additional stress on the pet since physical movement is not needed.

Finally, teletriage virtual services in advance of an appointment enable veterinarians to provide initial advice and care without waiting, especially in the case of non-emergent (i.e., non-life-threatening or emergency) problems such as vomiting, diarrhea, or itchy ears.

What are the cost benefits of Teleheath?

Telehealth presents a very cost-effective alternative to traditional veterinary care. Virtual consultations often come at a lower price point compared to in-person visits, making healthcare more accessible to pet owners, especially those on a tight budget. Additionally, telehealth can help reduce expenses associated with transportation, parking, and taking time off work, resulting in significant savings over time.

What other types of pet care can Telehealth help with, generally speaking?

Beyond the more common physical health concerns, some services will offer training support to pet owners with their pet's behavioral issues. Pet owners can consult with veterinary behaviorists or trainers remotely, discussing problems such as anxiety, aggression, or training challenges. By utilizing video calls, experts can observe and analyze the pet's behavior, providing tailored advice and recommendations to improve the pet's well-being and the human-animal bond.

What if my pet happens to need more specialized veterinary care?

If your primary care veterinarian recommends a specialist for your pet's condition, telehealth makes it easy for owners to consult with remote veterinary specialists who may not be easily accessible under other circumstances. Whether it's a complex surgical case or a rare condition, telehealth allows for collaboration between primary care veterinarians and specialists, ensuring the best possible care for pets without the need for long-distance travel, unless absolutely necessary.

How would my pet get its medication?

For pets with long-standing conditions that require regular check-ups or medication refills, telehealth offers a convenient solution. Virtual visits allow veterinarians to monitor a pet's progress, adjust medications, and answer any questions or concerns the owner may have. This seamless follow-up care helps improve compliance with treatment plans and ensures that pets receive the ongoing support they need. An online pharmacy or a local pharmacy with a delivery service could receive prescription instructions from the veterinarian you have been working with, if you were not able to pick them up. However, you should be aware that in some states, veterinarians may be permitted to prescribe medications based on a telehealth consultation, while other states may require an established Veterinary-Client-Patient Relationship (VCPR) or an in-person examination before prescribing medications remotely.

What would happen if I thought that there was an emergency?

In emergency situations, telehealth can be a valuable resource for pet owners. By providing immediate guidance over video calls or chat platforms, veterinarians can assess the urgency of a situation, guide owners through basic first aid, and recommend the next steps. While it does not replace in-person emergency care, telehealth can provide crucial support in critical moments, potentially saving lives.

How do I know the veterinary telehealth service is reputable?

In the United States, veterinary telehealth is subject to legal restrictions and regulations that aim to ensure the safety, quality, and appropriate use of remote veterinary services. While the specific regulations vary from state to state, the following are some common legal considerations for veterinary telehealth. In many states, a valid VCPR is required for the provision of telehealth services. A VCPR typically entails a veterinarian having a physical examination of the animal or making medically appropriate and timely visits to the premises where the animal is located at least once every 6-12 months.

Each state has its Veterinary Practice Act (e.g., gvma.net/georgia-veterinary-practice-act/) that outlines the rules and regulations governing veterinary medicine within that state. These acts may address the use of telehealth and define the parameters within which veterinarians can provide remote care in your state.

Conclusion

Telehealth is revolutionizing the veterinary industry, providing pet owners with a convenient, accessible, and cost-effective means of obtaining quality healthcare for their beloved animals. With the ability to connect with veterinarians remotely, pet owners can access a wide range of services, from routine check-ups and behavior consultations to emergency triage and specialist advice. As telehealth continues to evolve, we can expect even more innovative solutions that prioritize the health and well-being of our furry friends, enhancing the human-animal bond and ensuring a brighter future for veterinary care.